Do you feel challenged by the demands on you as a manager? Do you feel frustrated by the strange and confusing behavior of the people you lead? If you feel challenged or frustrated by the difficulties of getting people to work together harmoniously and effectively, then you need to meet:

• Focuser Fran
• Relater Bob
• Integrator Isabelle
• Operator Oscar

Each of these fictional characters represents one of the four most common management styles. Based on the work of Michael Dobson in his book Exploring Personality Styles, this program illustrates both the positive and the negative aspects of each style when it interacts with the others. Read more...

Did You Hear What I Think I Said? Listening is so basic we take it for granted, and most of us think of ourselves as better listeners than we really are. In fact, listening may be one of our least-developed skills, even though it’s the number one component of our psychological well being. Read more...

Emotional self-control—it makes a difference in your performance, your relationships and your overall happiness.Of all the skills you bring to the workplace, none is as critical to your achievement as emotional self-control. Managing Your Emotions will teach you how to stay cool and calm—no matter how much pressure you’re under. Read more...

What's the matter with people anyway? Just why do they seem so difficult to get along with? In this insightful program, professional coach, consultant and trainer Barbara Braunstein shows you that most people are really just more diverse than they are difficult. She identifies all the different people you work with, and live with, and then shows you exactly how to motivate them and get results with them, even the truly difficult ones. Contains: Six audio CDs and one CD-ROM containing a printable workbook. Read more...

Latest edition of this classic best-seller now includes 125 scripts focused on workplace communication issues. Includes a CD-ROM containing the entire book in searchable, printable PDF format! Read more...