Make every day a good day! This five-book value pack includes: How to Deal with Difficult People, A Winning Attitude, The Care and Keeping of Customers, Total Quality Customer Service, and Stress Control. Read more...

Emotional self-control—it makes a difference in your performance, your relationships and your overall happiness.Of all the skills you bring to the workplace, none is as critical to your achievement as emotional self-control. Managing Your Emotions will teach you how to stay cool and calm—no matter how much pressure you’re under. Read more...

Get Primed for the Climb!Customers today have greater demands and higher expectations than ever.No wonder you sometimes feel overwhelmed at the daunting task of providing truly excellent customer service all the time. Ready to learn new skills? Do an attitude makeover? Get a dose of inspiration? This audio will not only boost your day-to-day effectiveness—it will give you a tremendous edge when it comes to giving the superstar performance your customers and organization expect. Read more...

Become a Social Media Marketing Superstar! The unique "An Hour a Day" series has helped thousands create, implement, measure and optimize winning marketing strategies. This collection of social media best-sellers will help you understand the world of social media and then, step by step and day by day, master social media’s crucial and interrelated platforms of Facebook®, Twitter™ and YouTube™. Read more...

What would one of the most viewed YouTube™ comedians have to say about effective on-line videos? What would a highly respected marketing professional say? Kevin Nalty happens to be both—he’s a sought-after marketer for major clients as well as "Nalts," whose mischievous videos have been seen by millions. Now, in Beyond Viral, Nalty reveals winning techniques for making and promoting videos that will build customer loyalty, increase brand awareness and boost sales. Read more...